Shipping & Delivery
Most products are shipped from our partner warehouses in Europe. A small selection may ship from the United States, depending on the item and availability. If you'd like to confirm the shipping origin of a specific item, feel free to contact us before placing your order.
Shipping may be free depending on your order and destination. Available delivery options and any applicable shipping charges are shown at checkout.
Order processing and tracking
After you place an order, we confirm product availability and prepare it for dispatch. Orders are usually dispatched within 48 hours. Once your package has been shipped, we will send you a tracking number by email. If your order includes items stocked in different warehouses, it may be shipped in separate packages, each with its own tracking number.
Estimated delivery time
Delivery usually takes approximately 7 to 14 days after dispatch. Delivery times may vary depending on the warehouse your order ships from and your destination. These are estimates, not guaranteed arrival dates. Carrier delays and customs clearance may affect delivery.
Delivery address
Please make sure your delivery address and phone number are complete and correct before placing your order, as carriers and customs may need to contact you. If you need to change your address, contact us as soon as possible. We may not be able to change it once the order has been dispatched. Some high-value packages may require a signature on delivery.
Import duties and taxes
Orders to the United States: all orders shipped to the United States are sent Delivered Duty Paid (DDP). Import duties and taxes are calculated and added at checkout and are included in your final order total. You will not be charged any additional import duties or fees on delivery.
Orders within the European Union: orders shipped from our EU warehouses to EU addresses are not subject to customs clearance, and no import duties or taxes are charged on delivery.
Orders to all other countries: import duties, taxes and customs charges may apply in the destination country. Unless checkout expressly states that these charges are included, they are payable by the recipient and are not included in the product price or shipping charge, even when shipping is free.
Refused or undeliverable packages
For orders to countries outside the United States, if you refuse to pay applicable import charges, or if a package is returned because it could not be delivered due to an incorrect address or failed delivery attempts, we will refund the product price after the item is returned to us. Original shipping costs, return shipping costs and any charges imposed on us by the carrier or authorities may be deducted from the refund, unless applicable law provides otherwise.
Lost or delayed packages
If your tracking has not been updated for an extended period, or your package appears to be lost, please contact us. We will investigate with the carrier and, if the package is confirmed lost, we will send a replacement or issue a full refund. If your tracking shows the package as delivered but you have not received it, please check with neighbors and your local carrier office, then contact us within 7 days.
Questions about your order?
Email us at contact@avenueselect.com or use our Contact Us page if you have a question about delivery to your country.