Where do your products ship from?
Most products ship from our partner warehouses in Europe. A small selection may ship from the United States. If you would like to confirm the shipping origin of an item, please contact us before ordering.
How long does delivery take?
Orders are usually dispatched within 2 to 4 business days. After dispatch, delivery usually takes approximately 7 to 14 days. Times may vary by item, destination and customs processing.
Will I receive a tracking number?
Yes. Once your order ships, we will email you a tracking number. Items from different warehouses may arrive in separate packages, each with its own tracking number.
Is shipping free?
Shipping may be free depending on your order and destination. Available delivery options and shipping charges are shown at checkout.
Will I have to pay import duties or taxes?
If your order crosses an international border, import duties, taxes or customs charges may apply. Unless checkout states that these charges are included, they are payable by the recipient. If you refuse to pay these charges, return costs may be deducted from your refund. Please read our Shipping & Delivery page for more information.
Can I cancel my order?
You may request a cancellation by emailing us as soon as possible. If your order has not yet been dispatched, we will cancel it and issue a full refund. Once an order has shipped, it can be handled as a return.
Can I return an item?
Yes. You may request a return within 14 days of receiving your order. Items must be unused, in their original condition, with all tags and packaging. Please contact us before sending the item so we can provide the correct return instructions. Return shipping costs are paid by the customer, except when the item is damaged, incorrect or not authentic. See our Returns & Refunds page for details.
What if my item arrives damaged or incorrect?
Please contact us promptly with your order number and clear photos of the item, its label or tag, and the problem. We will review the case and explain the next steps. In these cases, we cover the return shipping costs.
Are your products authentic?
Yes. We sell authentic products purchased from a European luxury fashion distributor, which sources them from the brands or their authorized distributors. We hold a reseller certificate issued by our supplier. We are an independent retailer and are not affiliated with the brands we sell. See our Terms of Service for details.
Do products include a brand warranty?
Because our products are not purchased directly from the brands, they may not include brand-issued warranty registration, and brand boutiques may decline repairs or warranty services. If you have a problem with an item, please contact us first.
How can I contact you?
Email us at contact@avenueselect.com or use our Contact Us page. Please include your order number if you have one.