Refund policy

Returns & Refunds

We want you to be happy with your purchase. If something is not right, please contact us and we will help.

Return period

You may request a return within 14 days of receiving your order, and the item must be shipped back within that same 14-day period. Please contact us as soon as possible so we can provide the return instructions in time. For a change-of-mind return, items must be unused, unworn, in their original condition and packaging, with all tags and labels attached. This policy does not limit your rights under applicable consumer law.

How to request a return

Please email us at contact@avenueselect.com or use our Contact Us page, with your order number and the item(s) you wish to return. Wait for our instructions before sending your return. We will provide the correct return address, which may vary by item. Returns sent to an address other than the one we provide may be rejected or subject to a restocking fee of up to 20%, which may be deducted from your refund.

For high-value items, we may ask you to send photos or a short video of the item, showing its tags, labels and any serial number, before approving the return.

How to send your return

Please use a tracked courier service, such as DHL, UPS or FedEx, and keep your tracking number until your return is resolved. Returns sent by standard postal service cannot be accepted and may be sent back to you.

Return shipping costs

For a change-of-mind return, the customer pays the return shipping costs. Original shipping charges may not be refunded, except where required by applicable law. Whether import duties and taxes can be refunded depends on the rules of the destination country and its customs authority.

Damaged, defective or incorrect items

If you receive a damaged, defective or incorrect item, please contact us within 14 days of delivery with your order number and clear photos of the product, its label or tag, and the problem. We will review the case and provide return instructions. If the issue is confirmed, we will provide a return shipping label at no cost to you and offer a replacement or a full refund, including original shipping charges.

Authenticity concerns

If you have a good-faith reason to believe an item you received is not authentic, contact us within 14 days of delivery with photos and a description of your concern. If the item is determined to be not authentic, we will provide a full refund, including shipping costs, upon return of the item. See our Terms of Service for details.

Exchanges

To exchange an item for a different size or product, please place a new order and request a return for the original item under this policy. The refund for the returned item will be issued once it is received and inspected.

Refused or undeliverable packages

If you refuse to pay applicable import charges, or a package is returned because it could not be delivered, we will refund the product price after the item is returned to us. Original shipping costs, return shipping costs and any charges imposed on us by the carrier or authorities may be deducted from the refund, unless applicable law provides otherwise.

Inspection of returned items

All returned items are inspected upon arrival. If a returned item is not the same item we sent, is not authentic, has been used or damaged, or is missing its original tags, labels or packaging, we may refuse the return and the refund. In that case, the item will be sent back to you at your expense. We reserve the right to take appropriate action in cases of suspected return fraud, including reporting it to the relevant authorities and payment providers.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method. Processing usually takes 5 to 10 business days, and your bank or card provider may take additional time to show the refund.

Order cancellations

Please contact us as soon as possible if you need to cancel an order. We can cancel it if it has not yet been dispatched. Once it has shipped, you may request a return under this policy.

Questions?

Email us at contact@avenueselect.com or use our Contact Us page if you have any questions about returns or refunds.